Customer Satisfaction & Dispute Arbitration
Evidence-based photo review, 24h dispute filing, and transparent escrow refund rules.
🌐 Web Browser & Search Portal
Overview & Principles
Booking payments are held securely in escrow via Stripe Connect until service completion. If an issue occurs, our evidence-based dispute process provides fair, transparent mediation between customers and independent cleaning professionals.
Step-by-Step Web Guide
1. Open Completed Booking
Navigate to search.agora.cleaning/bookings/ within 24 hours of job completion and select the booking.
2. Upload Photo Evidence
Click Report Issue / Raise Dispute, describe what was missed, and attach clear photos of the affected room or surface.
3. Evidence Review & Payment Resolution
Our mediation team reviews submitted photo evidence against room checklists to authorize proportionate partial or full refunds via Stripe.
Pro Tips
- •Submitting clear, well-lit photos within 24 hours ensures rapid and objective dispute resolution.
- •You can also communicate directly with your cleaner in the in-app chat for quick clarifications.
Ready to take action?
Follow these steps directly inside the Agora search platform.